Frequently asked questions
Float License - how does it work
Our Float License system allows multiple users/machines to access one license file located on your Network.
Node Locked License - what is it ?
This license is linked to your computer MAC address.
What is a MAC address ?
Click Windows Start or press the Windows key.
In the search box, type cmd.
Press the Enter key. A command window displays.
Type ipconfig /all.
Press Enter. A physical address displays for each adapter. The physical address is your device's MAC address.
Why do I have a message saying License not valid ?
You haven’t received your License KEY, it should come in a separate email.
Our server can be offline for some reasons, so if it takes time, please wait a few hours (we might be in a separate time zone).
You have received the License KEY, but it is not validated in the tool, please open the tool UI, enter the license KEY and validate it.
You ordered with the wrong MAC address, please run this tool inside 3dsmax to get it properly : DOWNLOAD.
3dsmax can’t access your MAC address for some reasons (check your network card settings).
I have a working license which doesn’t work anymore. Why ?
You have reinstalled windows which might have changed the MAC address.
You have changed something in your hardware.
The license KEY isn’t validated in the tool.
You have changed something in your network card settings.
Solution : send us your new MAC address ( please use this tool : DOWNLOAD ).
Can I use this tool on other 3dsmax versions ?
Can I change my computer after I bought a tool and still use the License ?
Can I switch the license between users or computers ?
If you have a node-locked license, your license is locked to a specific machine which means you cannot use it elsewhere, and as explained in the EULA, you don’t have the legal right to do it.
But if you change your computer or need a permanent switch, then let us know, we can do it.
If you have a floating license, yes, it’s done for that, you can switch the license between users or even have multiple users using it at the same time.
The only restriction is that users machines have to be on the same network and be able to access the machine where the license server is stored.
Floating licenses are more flexible but also a bit more expensive, so if you are just 2 or 3 users, maybe you should buy multiple node-locked licenses.
Can I use my license at home ? on a laptop for example ?
How can I get the installation files or the updates ?
Log into your account on Gumroad, and you will have access to all the latest files and installers for the tools you bought.
If you bought a product before we changed our website and lost your files, then you can email us and we will send them.
Can I ask you to add or modify a feature in a tool ?
Can you do this tool for Maya, C4D, Blender…etc ?
I have a bug what should I do ?
If that’s a license error, please read the answers to questions related to licenses.
Check that your models are resetXformed and collapsed before you do anything else.This advice applies to everything in 3dsmax, you should never rig or do anything on models which have rotation or scale values.
Read the help file and watch the tutorials, maybe you forgot to do something, or you use it in a different way.
Then send us an email, with the description of what happened in details, and when it happened.
Please add to your email, a copy of the error message and also what is written in the Maxscript listener (the little pink window at the bottom left of 3dsmax UI).
If you can also send us the 3dsmax scene where you have the problem it will help a lot.
Can you code custom tools on demand ?
I have an error during installation.
Drag and drop the .mzp to install doesn’t seems to work.
I have an account but I can't log In
This website has moved to a new plateform since the 25 of January 2021.
Once you have done that you will see your files in your account under the "My Files" section.
All the new products bought from this new version of our website will then be provided directly by Gumroad, and will not be found in "My Files".
Let us know if you have any trouble finding your files. Sometimes it's just a typo in your email.